ITIL-4-FOUNDATION LATEST DUMPS: ITIL 4 FOUNDATION EXAM & ITIL 4 FOUNDATION EXAM EXAM CRAM

ITIL-4-Foundation Latest Dumps: ITIL 4 Foundation Exam & ITIL 4 Foundation Exam Exam Cram

ITIL-4-Foundation Latest Dumps: ITIL 4 Foundation Exam & ITIL 4 Foundation Exam Exam Cram

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ITIL 4 Foundation Exam Sample Questions (Q106-Q111):

NEW QUESTION # 106
What is defined as a change of state that has significance for the management of an IT service?

  • A. Incident
  • B. Known error
  • C. Event
  • D. Problem

Answer: C


NEW QUESTION # 107
Which is an objective of the design coordination process?

  • A. To produce service design packages and ensure they are handed over to service transition
  • B. To assess and evaluate all changes and their impact on service designs
  • C. To gather and document new service level requirements from the customer D18912E1457D5D1DDCBD40AB3BF70D5D
  • D. To document the initial structure and relationship between services and customers

Answer: A


NEW QUESTION # 108
Which is a key element of the 'think and work holistically' guiding principle?

  • A. Using technology for standard tasks to give people time for complex activities
  • B. Eliminating metrics which do not contribute to achieving an objective
  • C. Understanding the methods applicable to complex systems
  • D. Assessing which procedures can be re-used when improving a service

Answer: C

Explanation:
No service, practice, process, department, or supplier stands alone. The outputs that the organization delivers to itself, its customers, and other stakeholders will suffer unless it works in an integrated way to handle its activities as a whole, rather than as separate parts.
Taking a holistic approach to service management includes establishing an understanding of how all the parts of an organization work together in an integrated way (remember the four dimensions of service management?), including having an end-to-end visibility of how demand is captured and translated into outcomes. In a complex system, the alteration of one element can impact others and, where possible, these impacts need to be identified, analysed and planned for.
To apply this principle successfully, consider this advice:
* Recognize the complexity of the systems
* Collaboration is key to thinking and working holistically
* Where possible, look for patterns in the needs of and interactions between system elements
* Automation can facilitate working holistically
https://www.bmc.com/blogs/itil-guiding-principles/


NEW QUESTION # 109
Which is the FIRST action when optimizing a service?

  • A. Implement the improvement
  • B. Assess the current state
  • C. Agree the future state
  • D. Understand the organizational context

Answer: D

Explanation:
There are many ways in which practices and services can be optimized. Regardless of the specific techniques, the path to optimization follows these high-level steps:
* Understand and agree the context in which the proposed optimization exists
* Assess the current state of the proposed optimization
* Agree what the future state and priorities of the organization should be, focusing on simplification and value
* Ensure the optimization has the appropriate level of stakeholder engagement and commitment
* Execute the improvements in an iterative way
* Continually monitor the impact of optimization
https://www.bmc.com/blogs/itil-guiding-principles/


NEW QUESTION # 110
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and
emotional intelligence?

  • A. Problem management
  • B. Release management
  • C. Service desk
  • D. Supplier management

Answer: C


NEW QUESTION # 111
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